Frequently Asked Questions
Activities
For small children swimming in the sea or pool
小学生以下または身長130㎝以下のお子様は、必ず保護者の方もご一緒に遊泳をお願いいたします。
また、おむつの取れていないお子様は「水遊び専用おむつ」を必ず着用いただき、その上に水着を着用いただきますようお願いいたします。
Regarding Program Availability
Please note that your desired program may be fully booked or unavailable due to inclement weather, poor sea conditions, equipment maintenance, etc.
Additionally, even if you have made a reservation, please be aware that the program may be canceled or subject to changes in departure time, capacity, age restrictions, etc., depending on weather, sea conditions, and other circumstances. Thank you for your understanding in advance.
Regarding Participation Requirements:
Please be aware that each program may have age restrictions for participation. Additionally, depending on your health condition or medical history, you may not be able to participate.
Individuals with asthma, spontaneous pneumothorax, tuberculosis, epilepsy, certain types of diabetes, heart disease, pulmonary hypertension, or pregnant individuals cannot participate in diving and snorkeling programs. Please also note that individuals who plan to board an airplane on the same day as diving may be refused participation due to potential health effects caused by changes in pressure.
For some diving programs, individuals aged 60 and above must submit a health certificate.
For those wishing to participate in diving or snorkeling programs, a medical certificate may be required for individuals aged 45 and above who are smokers, have high cholesterol levels, have hypertension, or have a history of non-accidental sudden death in a close relative, or individuals under 50 years old with a history of heart disease. We kindly ask that you inquire in advance or confirm before making a reservation.
For all programs, elementary school students and below (middle school students and below for experience diving) must be accompanied by a guardian.
Cancellation Policy
For cancellations made by the customer, cancellation fees as specified for each program will be charged.
Others
当ビーチでのシュノーケリングのご利用はご遠慮ください。
所要時間とはホテル前開催のプログラムでは集合から解散までを言い、プログラムの説明・実施等を含むおおよそ目安の時間です。
体調不良、飲酒をしてのプログラム参加はご遠慮ください。
予告無しにメニュー内容、料金などの変更をする場合がございます。予めご了承ください。
保護者とは18歳以上の成人と定義いたします。
プログラム集合場所について特に記載がない場合は、ホテル1F「マリンカウンター」です。（ビーチエレベーターにて1F海側）